WE BELIEVE EVERY QUEEN DESERVES A CROWN THAT TURNS HEADS

MANE SOCIETY SHIPPING POLICY

At Mane Society, every order is prepared with care because your crown deserves nothing less. Please review our shipping information before placing your order.

 

ORDER PROCESSING

Orders are processed within 2–5 business days, excluding weekends and holidays. Processing time is separate from shipping/transit time.

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During launches, sales, holidays, or periods of high order volume, processing may take slightly longer. You will receive tracking information by email once your order has shipped.

 

SHIPPING

Estimated delivery times after processing:

Standard Shipping: 3–7 business days
Expedited Shipping: Based on the shipping method selected at checkout

Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside of Mane Society's control may affect delivery.

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PLEASE CHECK YOUR ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

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Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed once an order has entered processing or shipped.

Mane Society is not responsible for packages delivered to an incorrectly entered address.

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TRACKING & DELIVERY

Once your package ships, you will receive a tracking number.

If tracking shows your package as delivered but you cannot locate it, please first check around your property, household members, neighbors, building management/mailroom, and contact the shipping carrier.

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Mane Society will assist where reasonably possible, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

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LOST OR DAMAGE PACKAGES

If your package appears to be lost in transit or arrives damaged, contact us at mytmsinfo@gmail.comas soon as possible with:

• Your order number

• Full name

• Photos of the shipping package and products if damaged

• Any relevant carrier/tracking information

Please retain all original packaging while your claim is being reviewed.

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MANE SOCIETY RETURN & EXCHANGE POLICY

Due to the personal and hygienic nature of wigs, hair extensions, and related hair products, all eligible returns must meet the requirements below.

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RETURNS

Eligible merchandise may be returned within 7 days of confirmed delivery.

 

To qualify for a return, the hair must be:

Unused, unworn, uninstalled, unwashed, uncut, uncolored, and unaltered, with all original packaging, tags, bands, lace, and attachments intact.

 

For wigs, lace must not be cut, tinted, bleached, glued, sprayed, or otherwise altered.

For bundles, bundle ties/bands must remain intact, and the hair must not have been unraveled, installed, washed, colored, chemically treated, or altered.

Products that do not meet these requirements are not eligible for return.

 

PACK HAIR

Because Mane Society PACK Hair is our value-focused collection, these products are final sale. Our PACK Hair products are FINAL SALE and is not eligible for return or exchange, except where the product received is incorrect or defective.

 

EXCLUSIVE BUNDLES & WIGS

Unused and unaltered Mane Society Exclusive Bundles and Wigs may be eligible for return within the 7-day return window, subject to inspection.

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RETURN AUTHORIZATION

Do not send a return without contacting us first.

Email mytmsinfo@gmail.com with your order number and reason for the return. If approved, return instructions will be provided.

Unauthorized returns may be refused.

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RETURN SHIPPING

Unless the return is due to an error by Mane Society or an eligible defective product, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

We strongly recommend using a trackable shipping service for returns.

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REFUNDS

Once your return is received and inspected, you will be notified whether your refund has been approved.

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Approved refunds will be issued to the original payment method. Financial institutions may require additional business days to post the refund.

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EXCHANGES

Because hair inventory, lengths, textures, and wig styles can sell quickly, we cannot guarantee exchanges.

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When an exchange is unavailable, an eligible return may be processed according to our return policy, and you may place a new order for the desired item.

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INCORRECT OR DEFECTIVE ITEMS

Please inspect your order before removing any bands, tags, lace, or packaging and before installing or altering the hair.

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If you believe you received an incorrect or defective product, contact mytmsinfo@ail.com within 48 hours of delivery with your order number and clear photographs/videos showing the issue.

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Do not install, wash, color, cut, bleach, pluck, customize, or otherwise alter the product while your claim is being reviewed.

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